FAQs
Tickets & About Us
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How much is entry to Australia Zoo?
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How old does my child need to be to receive free of charge entry?
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What are your opening hours?
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Is Australia Zoo open on public holidays?
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Can I use international student, seniors or pensioner card?
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Does Australia Zoo offer a companion card discount?
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What is included in the ticket price?
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Do you offer payment services such as Afterpay or Zip Pay?
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Do you ever sell out of tickets or turn people away because the Zoo is too full?
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Do police, fire or ambulance personnel receive discounted entry?
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Do Defence Force personnel and veterans receive discounted entry?
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Do Defence or Emergency Services discounts extend to my family?
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Is the price at the gate the same as tickets purchased online?
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I didn’t have my Annual Membership photo taken last time I visited, what do I do?
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Can I upgrade to an Annual Membership once I’ve purchased tickets for the day?
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I’ve left my Annual Membership cards at home, are we still able to come in?
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Can I book a specific date for a ticket?
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Can I bring my own food and beverage into Australia Zoo?
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Can I bring balls, drones or other flying or throwing objects to the Zoo?
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How much walking is involved?
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How big is Australia Zoo?
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Can I get to my car and re-enter the Zoo during the day?
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Does the Zoo run normally when it rains?
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What is the weather like at Australia Zoo?
Services & Facilities
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Can I bring a bike or scooter for my child?
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Can I hire a pram, pull-along cart, wheelchair or motorised scooter?
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Is the Zoo wheelchair accessible?
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Am I able to take a wheelchair, pull along cart, stroller or pram onto the shuttle?
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Is there free parking and sufficient parks?
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Are there seats and shelter around the Zoo?
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Do you have rooms for breastfeeding or microwave facilities for feeding babies?
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Do you have smoking areas?
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Do you have lockers for hire? How much do they cost and what sizes are available?
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Do you sell basic medication and sanitary products?
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I think I lost something during my visit to Australia Zoo. Do you have a lost property department?
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Can I bring my dog into the Zoo?
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Can I bring a Guide Dog or Assistance Dog, or dog in training to the Zoo?
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Do you sell vegan, gluten free, halal and other dietary options?
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What are the accommodation and transport options nearby the Zoo?
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Does Australia Zoo have a prayer room?